Friday, December 31, 2010
Tuesday, December 21, 2010
I emailed them about my issue with my nook (almost typed "crack issue" and thought better of it) on December 16 and got an automated response that basically said I would receive a response from a Customer Service Representative within 24 to 48 hours. In my email, I specifically told them that I am hearing-impaired and it's complicated to navigate their 1-800 system via Relay.
I finally got a response today -- five days later. That's quite a few hours over their 24-48 hour window. Unfortunately, they aren't going to help me via email, and I need to either go to a brick-and-mortar store or call them. Here's what they said:
"Thank you for contacting us. Because of the many things that need to be verified and processed, unfortunately NOOK replacements can only be performed over the phone. If you know anyone who can assist you, or if you have a local Barnes andNoble store, they may be able to help. We ask that you call us at 1-800-THE-BOOK (1-800-843-2665) and select option 2 for Digital Support. We are available Monday through Friday from 8AM to 11PM EST, Saturdays and Sundays 9AM to 11PM EST. Customers outside of the United States may contact us at 201-559-3882. Please accept our sincere apologies for any inconvenience this may have caused and we look forward to hearing from you. Sincerely, Kenneth Customer Service Representative - Digital Support Barnes & Noble"
I detest making phone calls via the Missouri Relay Service. They're just slow, and my blood pressure goes up when people on the other line hang up on me because they think the Relay operator is a telemarketer. So I'm either going to have to ask someone to make the call for me or risk life and limb and go into B&N during the pre- and post-Christmas insanity.
It is a minor inconvenience in the grand scheme of things, but I'm just annoyed. Annoyed because I hate asking people to make phone calls for me. Annoyed because they waited five days to tell me that.
Thursday, December 16, 2010
Wednesday, December 8, 2010
Let's face it: I'm not going to put money in the kettle every time I go to the store. And I already have other donation commitments -- donations that are year-round, not just during the holidays.
I added up the amount of money I've spent on postage and shipping so far this month for Solier's Angels packages and cards. It adds up fast! I'm sure December is going to be the month that costs the most, due to the increased number of cards I am sending for the holidays. But you know what? It's so worth it because of the smiles it puts on people's faces! I sent out some birthday cards today:
I have a surplus of cards, cardmaking supplies and patterned paper for cards, so it seemed like a logical thing to do to join the Soldiers Angels Cards Plus Team. It's fun -- birthday, thank-you and encouragement cards. Plus it's an excuse to buy more patterned paper! I found a bunch of patriotic paper at Hobby Lobby today:
I already have a pile of cards waiting to be stamped. Now all I need is a big, fat roll of stamps in my Christmast stocking!
Tuesday, December 7, 2010
Didn't go so well. He's not a huge fan of having "stuff" on his head. Or having his photo taken with something on his head:
After some coaxing and then some bullying, this is the best I can do:
Yep, that's a stink-eye if I ever saw one. He's since forgotten and forgiven me. It's a good thing I make my own Christmas cards and don't rely on a cool Christmas photo for cards, because this one wouldn't be too festive!
Monday, December 6, 2010
But when I get a cold/sore throat, I do tend to reach for the whiskey bottle. Not the whole bottle, mind you! Just a shot, mixed with some hot water, sugar or honey and lemon. Add a dash of clove, cinnamon or nutmeg and you should be good for a nap on the couch.
I've been nursing a cold since Saturday afternoon. "It" is going around and it's not much fun, and I don't think it's avoidable, no matter how sanitary you are or how much rest you get. It will get you right out of the blue. At least that's what i tell myself. It's almost as good as Nyquil.
I made the mistake of going to Rogers, Arkansas, to run a few errands and hit up the bookstore on a holiday weekend. I have no idea why I thought this was a good idea -- the traffic was nuts, lines were long. Now I remember why I prefer to do my shopping in the middle of the weekday. By the time i was on the way home with a caramel brulee latte, I started feeling kinda grungy. You know I'm sick when I miss watching the Vikings play!
On a brighter note: personalized Christmas gift No. 2 arrived today and I am beyond excited! I can't wait to give it to its new owner.
Friday, December 3, 2010
Ahhh, Christmas. Hard to believe it's only a few weeks away. I got one of the two personalized Christmas gifts I ordered today. Ummm. It didn't quite turn out the way I planned. Dangit. Errors in judgment seem to be the prevailing theme this week. Hopefully gift no. 2 will turn out better.